1. How can I place an order?
You can place an order directly on our website by selecting the products you like, adding them to your cart, and completing the checkout process.

2. What payment methods do you accept?
We accept Cash on Delivery (COD), bKash, Nagad, Rocket, and all major debit/credit cards.

3. How long will delivery take?
Delivery usually takes 2–5 business days within Dhaka. Outside Dhaka, it may take 5–10 business days.

4. Can I track my order?
Yes! After your order is shipped, we will provide a tracking number to follow your order status.

5. What is your return/exchange policy?

• When our delivery agent hands over the product, the customer must open and check the product in front of the delivery person.If you find anydamage, defect, or missing items, pleaseinform the delivery agent immediatelyand refuse the product.Once the product has beenreceived and accepted by the customer, we willnot be responsiblefor any issues (damage, defect, or missing parts) discovered later.Returns, refunds, or exchanges willnot be acceptedafter the product has been checked and confirmed at delivery.

6. Do you offer refunds?
Yes, refunds are processed after the returned product is inspected. The refund will be issued to your original payment method.

7. How can I contact customer support?
You can reach us via email: skybazarbddwon@gmail.com or phone: 01959996557.

8. Do you deliver internationally?
Currently, we only deliver within Bangladesh.

9. Can I cancel my order?
Orders can be canceled before shipment. Once shipped, cancellation is not possible, but you can request a return.

10. Are the products genuine?
Yes, all our products are 100% genuine and authentic.