Privacy Policy
Sky Bazar BD values your privacy and is committed to safeguarding your personal
information with the highest level of protection. This Privacy Policy governs the manner in
which we collect, use, maintain, and disclose information collected from users you of
www.skybazarbd.com (the “Website”) and all services provided by Sky Bazar BD.
By using our Website, you agree to the terms of this Privacy Policy. if you do not agree to our service we will not be able to provide you any assistance at all.
1. Information We Collect
We may collect and process the following categories of information:
• Identifiable Information: Full name, email address, phone number, billing address, delivery address, payment method details.
• Account Information: Username, password, purchase history, saved preferences.
• Transaction Records: Order details, payment confirmations, invoices, and receipts.
• Technical Data: IP address, browser type, operating system, device identifiers, location data, and cookies.
• Communications: Any correspondence with our customer service team or through our platforms.
We do not collect sensitive financial information such as full credit/debit card numbers on our servers. All such transactions are processed securely through trusted third-party payment gateways.
2. How We Use Your Information
We use your data strictly for legitimate business purposes, including but not limited to:
• Processing, fulfilling, and delivering orders.
• Communicating order updates, promotions, and service notices.
• Improving our Website’s functionality, product offerings, and customer experience.
• Verifying identity to prevent fraud, unauthorized access, and illegal activities.
• Complying with applicable Bangladeshi laws, regulations, and court orders.
We will never sell, rent, or trade your personal data to third parties for marketing purposes.
3. Data Sharing & Third Parties
We may share information only under the following circumstances:
• Service Providers: Delivery partners, payment processors, IT support, marketing tools— only to the extent necessary to provide our services.
• Legal Compliance: To law enforcement, courts, or government agencies if required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred with strict confidentiality.
Any third party receiving your information is contractually bound to maintain its confidentiality and security.
4. Cookies & Tracking
We use cookies, analytics tools, and tracking technologies to enhance your experience. Cookies help us remember your preferences, monitor site performance, and deliver personalized content.
You may disable cookies in your browser, but some features may be unavailable.
5. Data Security
We adopt industry-standard technical, physical, and administrative security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute protection. You share your information at your own risk.
6. Data Retention
We retain personal information for as long as necessary to:
- Complete transactions,
- Resolve disputes,
- Enforce our agreements,
- Comply with legal obligations.
When no longer required, data will be securely deleted or anonymized.
7. Your Rights
- You have the right to:
- Access, review, and request corrections to your personal data.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
- File a complaint with the Bangladesh Telecommunication Regulatory Commission (BTRC) if you believe your rights are violated.
To exercise these rights, contact us at: privacy@skybazarbd.com
8. Children’s Privacy
Our Website is not intended for users under the age of 13. We do not knowingly collect information from children. If a parent/guardian believes their child has provided us with personal data, contact us immediately for removal.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices. We encourage you to review their privacy policies before providing any information.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time without prior notice. The “Last Updated” date will be revised accordingly. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Information
At Sky Bazar BD, we are committed to offering authentic, high-quality products and a secure shopping experience. This Product Policy outlines the terms, conditions, and standards applicable to all items sold through our website www.skybazarbd.com.
By purchasing from us, you agree to comply with this Product Policy.
12. Product Information & Accuracy
- We make every effort to ensure product descriptions, specifications, images, and prices are accurate and up-to-date.
- Product colors, sizes, and packaging may vary slightly due to manufacturer updates, photography, or display settings.
- Stock availability is subject to change without notice.
13. Product Authenticity & Warranty
- All products are sourced from trusted suppliers and manufacturers.
- Products with a manufacturer’s warranty will follow the manufacturer’s terms and conditions.
- Warranty claims must be supported by proof of purchase and original packaging.
14. Pricing & Payment
- All prices are in Bangladeshi Taka (BDT) and include applicable VAT where required.
- We reserve the right to adjust prices at any time. Confirmed orders will be billed at the price shown at the time of purchase.
- Accepted payment methods: Cash on Delivery (COD), bKash, Nagad, Rocket, and secure online payment gateways.
15. Return, Replacement & Refund Policy
- Returns or replacements are accepted only if the product is defective, damaged during delivery, or incorrect.
- Products must be unused, in original condition, and with all accessories/manuals.
- When our delivery agent hands over the product, the customer must open and check the product in front of the delivery person.If you find any damage, defect, or missing items, please inform the delivery agent immediately and refuse the product.Once the product has been received and accepted by the customer, we will not be responsible for any issues (damage, defect, or missing parts) discovered later.Returns, refunds, or exchanges will not be accepted after the product has been checked and confirmed at delivery.
Shipping charges for returns may apply unless the error is from our side.
16. Order Cancellation
- Customers may cancel orders before shipment.
- We reserve the right to cancel any order due to unavailability, pricing errors, or suspected fraudulent activity.
17. Liability Disclaimer
- We are not responsible for any misuse of products. All products should be used according to manufacturer guidelines.
- We are not liable for indirect damages, losses, or injuries caused by products purchased from our store.
